Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "indogg", "we", "us", "our": Refers to the online gaming platform operated under the brand name indogg, including all associated websites, mobile applications, and services.
• "Player", "you", "your": Refers to any individual who registers an account, accesses the platform, or uses any of our services.
• "Account": Your personal registered account on the indogg platform, which contains your personal information, transaction history, and gaming activity.
• "Services": All gaming products, features, and functionalities provided by indogg, including but not limited to sports betting, live casino games, slot machines, lottery games including togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting events with Meron and Wala betting options), table games, and promotional offerings.
• "Stake" or "Wager": The amount of money risked on a single bet or game round.
• "Balance": The total funds available in your Account, including deposited money, winnings, and bonus funds subject to applicable wagering requirements.
• "Bonus": Any promotional funds, free spins, free bets, cashback, or other incentives credited to your Account, subject to specific terms and wagering requirements.
• "Indonesian Rupiah" or "IDR" or "Rp": The official currency used for all transactions on the indogg platform.

2. Agreement to Terms

These Terms & Conditions constitute a legally binding agreement between you and indogg. By accessing our website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting to the website. Your continued use of our services after such changes constitutes your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of any updates. Material changes affecting your rights or obligations will be communicated via email or account notification.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

3. Eligibility Requirements

To register an account and use indogg services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age or older. This is a strict requirement and is non-negotiable. Online gambling is an adult activity, and we take age verification seriously. You may be required to provide government-issued identification (KTP, passport, or driver's license) to verify your age at any time.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. If you are under legal guardianship or have been deemed legally incompetent, you are not permitted to use our services.
• Residency: You must be a resident of Indonesia or another jurisdiction where online gaming is legal and permitted. It is your sole responsibility to ensure that your use of our services complies with all applicable local, state, and national laws and regulations in your jurisdiction.
• Single Account: You are permitted to register only one account per person, household, IP address, and payment method. Multiple accounts are strictly prohibited. Any attempt to open multiple accounts may result in immediate closure of all accounts and forfeiture of all balances and winnings.
• Not Excluded or Banned: You have not previously been excluded, banned, or self-excluded from indogg or any other online gaming platform due to problem gambling, fraudulent activity, or violation of terms.
• Acting for Yourself: You are registering and playing solely on your own behalf and not on behalf of any third party, business entity, or organization.

4. Account Registration and Security

4.1 Registration Process

To create an account with indogg, you must complete our registration form accurately and truthfully. You will be required to provide personal information including your full legal name, date of birth, residential address, email address, phone number, and create a secure password. All information provided must be current, complete, and accurate. Providing false, misleading, or incomplete information is a material breach of these Terms & Conditions and may result in immediate account termination.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login details with any third party under any circumstances. You agree to notify us immediately if you suspect any unauthorized access to or use of your account. We recommend using a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters, and enabling two-factor authentication when available.

You are fully responsible for all activity that occurs under your account, whether authorized by you or not. indogg will not be liable for any losses arising from unauthorized account access resulting from your failure to maintain adequate security measures. We will never ask you to provide your password via email, phone, or any communication channel outside the secure login page.

4.3 Know Your Customer (KYC) Verification

To comply with international gaming regulations, anti-money laundering (AML) laws, and fraud prevention requirements, we implement mandatory Know Your Customer (KYC) verification procedures. You may be required to submit the following documents at any time:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (bank statement or screenshot showing your name and account number for BCA, BRI, BNI, Mandiri, or e-wallet accounts)
• Selfie photograph holding your ID document and a note with the current date and "indogg" written on it

All documents must be clear, legible, and show all four corners. Edited, altered, or obscured documents will be rejected. Verification typically takes 24-48 hours. Failure to complete KYC verification when requested may result in account restrictions, including the inability to make withdrawals. Small deposits and limited gameplay may be permitted before full verification, but withdrawals exceeding Rp 5,000,000 or accounts showing unusual activity patterns will require completed verification.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

indogg accepts deposits via the following Indonesian payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are conducted in Indonesian Rupiah (IDR/Rp). We do not accept cash, checks, credit cards from third parties, or cryptocurrencies at this time.

5.2 Deposit Terms

• Minimum Deposit: Rp 50,000 per transaction
• Maximum Deposit: Rp 100,000,000 per transaction (higher limits available for VIP players)
• Processing Time: Deposits via bank transfer are typically processed within 5 minutes during banking hours (07:00-22:00 WIB). E-wallet deposits are usually instant. Deposits made outside banking hours or on Indonesian public holidays may experience delays of up to 24 hours.
• No Fees: indogg does not charge any fees for deposits. However, your bank or payment provider may impose their own transaction fees, which are beyond our control.
• Source of Funds: All funds deposited must come from a payment method registered in your own name. Third-party deposits (deposits made from an account not belonging to you) are strictly prohibited and will be refunded minus any processing fees, and your account may be suspended pending investigation.

5.3 Withdrawal Terms

• Minimum Withdrawal: Rp 100,000 per transaction
• Maximum Withdrawal: Rp 100,000,000 per transaction; Rp 500,000,000 per day; Rp 2,000,000,000 per month
• Processing Time: Standard withdrawals are processed within 2-24 hours for Bronze tier members, 1-6 hours for Silver tier, and 30 minutes to 2 hours for Gold VIP members. All processing times are calculated in business hours (Monday-Friday, 08:00-20:00 WIB, excluding Indonesian public holidays).
• Verification Requirements: First-time withdrawals and withdrawals exceeding Rp 10,000,000 require completed KYC verification. You may also be asked to provide additional documentation if unusual activity is detected.
• Same Method Rule: Withdrawals must be made to the same payment method used for deposits, unless that method is no longer available or technically incompatible with withdrawals. This policy helps prevent money laundering and fraud.
• Wagering Requirements: Deposited funds must be wagered at least once before withdrawal is permitted. Bonus funds are subject to specific wagering requirements as outlined in the applicable promotion terms.
• No Fees: indogg does not charge withdrawal fees for standard processing. Express withdrawal service (available to Silver and Gold tier members) may incur a nominal fee as disclosed at the time of request.

5.4 Anti-Money Laundering (AML) Compliance

We are committed to preventing money laundering and terrorist financing. We reserve the right to conduct enhanced due diligence on accounts showing suspicious patterns, including but not limited to: rapid deposit and withdrawal cycles with minimal gaming activity, large deposits from multiple sources, deposits immediately followed by withdrawal requests without wagering, or transactions inconsistent with your stated occupation or income level. Suspicious activity will be reported to relevant financial intelligence authorities as required by law.

6. Bonuses and Promotions

indogg offers various bonuses and promotional incentives to enhance your gaming experience, including welcome bonuses, deposit bonuses, cashback offers, free spins, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are displayed on the promotion page and in your account at the time of claiming.

6.1 General Bonus Terms

• Wagering Requirements: Unless otherwise stated, all bonuses carry wagering requirements ranging from 15x to 35x the bonus amount. For example, a Rp 500,000 bonus with 20x wagering requires Rp 10,000,000 in qualifying bets before the bonus and associated winnings can be withdrawn. Wagering requirements must be met within the specified time frame (typically 30 days from bonus credit), after which unclaimed bonus funds will expire.
• Game Contribution: Different game types contribute differently toward wagering requirements. Typically, slots contribute 100%, table games 10-20%, live casino games 10%, and some high-RTP games may be excluded entirely. Contribution rates are listed in each promotion's specific terms.
• Maximum Bet Limits: While wagering a bonus, maximum bet limits apply (typically Rp 25,000 per spin or bet). Exceeding the maximum bet may result in forfeiture of the bonus and associated winnings.
• One Bonus at a Time: You may have only one active bonus at any given time. Claiming a new bonus before completing the requirements of an existing bonus will result in forfeiture of the previous bonus and its associated winnings.
• Eligibility: Bonuses are available only to eligible players as defined in each promotion's terms. We reserve the right to exclude players who abuse bonuses, engage in fraudulent activity, or violate these Terms & Conditions.
• Withdrawal Restrictions: Bonus funds are not withdrawable until all wagering requirements are satisfied. If you request a withdrawal before meeting requirements, any remaining bonus funds and bonus-derived winnings will be forfeited, and only your deposited funds and winnings from those funds will be processed.

6.2 Bonus Abuse

We reserve the right to void bonuses, withhold winnings, and close accounts if we detect bonus abuse or fraudulent activity, including but not limited to: opening multiple accounts to claim bonuses multiple times, colluding with other players, using betting systems or strategies designed to guarantee profit regardless of outcome (e.g., betting on all outcomes of an event), exploiting software errors or loopholes, or any other activity deemed as abuse at our sole discretion. Our decisions regarding bonus abuse are final and not subject to appeal.

7. Gameplay Rules and Conduct

7.1 Fair Play

All games on the indogg platform use certified Random Number Generator (RNG) technology audited by independent third-party testing agencies to ensure fair and unpredictable outcomes. We are committed to providing a transparent and fair gaming environment. Game RTPs (Return to Player percentages) are displayed for each game and typically range from 92-98% for slots, up to 99% for table games like blackjack with optimal strategy, and 94-97% for roulette variants.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination, forfeiture of all funds, and potential legal action:

• Collusion with other players or third parties to gain unfair advantage
• Use of bots, automated software, or third-party tools to place bets or play games
• Exploiting software bugs, errors, or vulnerabilities for profit
• Reverse engineering, decompiling, or attempting to access source code
• Chip dumping, bonus abuse, or any form of money laundering
• Using VPN, proxy, or other methods to mask your location if you are in a restricted jurisdiction
• Offensive, abusive, or harassing behavior toward other players or staff in chat or communications
• Chargebacks or payment disputes made in bad faith
• Any activity that violates applicable laws or these Terms & Conditions

7.3 Betting on Sports

For sports betting products including football betting on BRI Liga 1, EPL, La Liga, Champions League, and other leagues, as well as other sports: We reserve the right to void bets placed after an event has started (unless explicitly offered as live/in-play betting), bets placed on events with incorrect odds due to technical errors, bets placed by persons with insider knowledge, or bets that violate our maximum stake or payout limits. Settlement of bets is based on official results as determined by the governing sports body. If an event is abandoned, postponed, or canceled, bets will typically be voided unless otherwise stated in the sport-specific rules.

8. Responsible Gaming

indogg is committed to promoting responsible gaming and preventing problem gambling. We encourage all players to gamble responsibly and within their means. Gambling should be a form of entertainment, not a way to make money or solve financial problems.

8.1 Player Protection Tools

We provide the following responsible gaming tools to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you spend
• Loss Limits: Set limits on how much you can lose over a defined period
• Session Time Limits: Set reminders or automatic logout after a specified playing time
• Reality Checks: Receive periodic notifications showing how long you have been playing and your net win/loss
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account for a cooling-off period ranging from 24 hours to 6 months or longer
• Account Closure: Permanently close your account if you feel you need to stop gambling entirely

8.2 Getting Help

If you feel that gambling is becoming a problem, or if you are concerned about someone else's gambling, please seek help. Contact our customer support team to activate self-exclusion tools or to request information about professional gambling counseling services. For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the indogg platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and compilation of data, is the property of indogg or its content suppliers and is protected by international copyright, trademark, patent, and other intellectual property laws. The indogg name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of indogg. You may not use any of our intellectual property without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, duplicate, copy, sell, resell, modify, create derivative works from, or exploit any portion of the platform without our express written consent.

10. Limitations of Liability

To the fullest extent permitted by applicable law, indogg and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from or related to your use of or inability to use the services, even if we have been advised of the possibility of such damages.

We do not guarantee that the platform will be uninterrupted, secure, or error-free, or that defects will be corrected. We are not responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including but not limited to internet service provider failures, power outages, natural disasters, labor disputes, governmental actions, or force majeure events.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have deposited into your account during the six months preceding the event giving rise to the liability.

indogg is not responsible for errors in game results caused by software malfunctions, communication line failures, or other technical issues. In such cases, affected bets may be voided, and stakes refunded.

11. Account Termination and Suspension

11.1 Termination by Player

You may close your account at any time by contacting customer support. Before closure, you must withdraw all available balance from your account. Once your account is closed, you will lose access to all account history, and closure is typically irreversible.

11.2 Termination by indogg

We reserve the right to suspend, restrict, or permanently close your account at our sole discretion if we believe you have violated these Terms & Conditions, engaged in fraudulent or illegal activity, abused bonuses, provided false information, or for any other reason we deem necessary to protect the integrity of the platform or comply with legal requirements.

Upon termination for cause, all bonuses and bonus-derived winnings will be forfeited. We will make reasonable efforts to return your deposited funds (minus any amounts owed to us), but we reserve the right to withhold funds pending investigation of suspected fraudulent activity. We are not required to provide detailed explanations for account closure decisions, and such decisions are final and not subject to appeal.

11.3 Dormant Accounts

Accounts that remain inactive (no login or gaming activity) for 12 consecutive months will be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of Rp 50,000 or 5% of the remaining balance (whichever is lower) deducted from the account balance. Dormant accounts with zero balance may be closed after 24 months of inactivity.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which indogg is licensed and regulated, without regard to its conflict of law principles. By using our services, you consent to the exclusive jurisdiction and venue of the courts in that jurisdiction for the resolution of any disputes arising from these Terms & Conditions or your use of the platform.

12.1 Dispute Resolution Process

If you have a complaint or dispute, please first contact our customer support team via live chat, email at [email protected] (displayed as plain text), or WhatsApp. We are committed to resolving disputes fairly and promptly, typically within 5-7 business days. If you are not satisfied with the resolution provided by customer support, you may escalate your complaint to our management team for further review.

If an amicable resolution cannot be reached, you agree to submit the dispute to binding arbitration in accordance with the rules of the arbitration body designated in our license jurisdiction. The arbitrator's decision will be final and binding on both parties. You waive any right to participate in class action lawsuits or class-wide arbitration.

13. Contact Information

If you have any questions, concerns, or require assistance regarding these Terms & Conditions or any aspect of our services, please contact us through the following channels:

• 24/7 Live Chat: Available on our website and mobile app
• Email: [email protected] (displayed as plain text only)
• WhatsApp: +62 812 3456 7890 (displayed as plain text only)
• Response Time: Customer support inquiries are typically answered within 30 seconds via live chat during peak hours, and within 2-4 hours for email inquiries during business hours (08:00-20:00 WIB).

Our customer service team speaks fluent Indonesian and English and is trained to assist you with all aspects of your gaming experience at indogg.