How indogg collects, uses, protects, and manages your personal information. Your privacy and data security are our top priorities.
Last Updated: January 15, 2026Your Privacy Matters: At indogg, we are deeply committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains in clear, transparent language what data we collect, why we collect it, how we use it, and how we keep it secure. By using our services, you consent to the data practices described in this policy.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by indogg, an online gaming platform operated under international gaming licenses and serving players primarily in Indonesia. We recognize that privacy is a fundamental right, and we are committed to handling your personal data in accordance with international data protection standards, including principles aligned with the General Data Protection Regulation (GDPR), even though we operate primarily in jurisdictions outside the European Union.
This Privacy Policy applies to all users of the indogg platform, including visitors to our website, registered account holders, and individuals who interact with our customer service or marketing communications. It covers personal data collected through our website, mobile applications, customer support channels, and any other touchpoints where indogg interacts with you.
By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our data practices, you should not use our services. We encourage you to read this policy carefully and contact us if you have any questions or concerns.
For the purposes of applicable data protection laws, indogg is the data controller responsible for your personal information. This means we determine the purposes and means of processing your personal data and are accountable for compliance with data protection regulations.
Contact details for data protection inquiries:
We collect several types of information from and about users of our services to provide, maintain, improve, and protect our platform. The categories of information we collect include:
We process your personal information for the following legitimate purposes:
Note: You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" links in emails. However, you cannot opt out of essential service-related communications necessary for account operation.
indogg does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including:
All service providers are contractually bound to protect your information, use it only for specified purposes, and maintain confidentiality in accordance with this Privacy Policy and applicable data protection laws.
We may disclose your information when required by law or in good faith belief that such action is necessary to:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.
We may share your information for any other purpose with your explicit consent at the time of collection or sharing.
indogg employs industry-leading technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:
| Security Measure | Description |
|---|---|
| 256-bit SSL/TLS Encryption | All data transmitted between your device and our servers is encrypted using bank-level SSL/TLS protocols |
| Secure Data Storage | Personal data stored in encrypted databases with restricted access controls |
| Firewalls & Intrusion Detection | Multi-layered firewalls and real-time intrusion detection systems protect our infrastructure |
| Access Controls | Role-based access ensures only authorized personnel can access personal data on a need-to-know basis |
| Two-Factor Authentication | Available for account holders and mandatory for staff accessing sensitive systems |
| Regular Security Audits | Independent third-party security assessments and penetration testing conducted quarterly |
| Employee Training | All staff undergo data protection and security awareness training |
| Incident Response Plan | Documented procedures for detecting, responding to, and recovering from security incidents |
While we implement robust security measures, no system is completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet or stored electronically. You also have a responsibility to protect your account—use strong passwords, enable two-factor authentication when available, never share login credentials, and notify us immediately if you suspect unauthorized account access.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary based on the type of information and legal requirements:
After the retention period expires, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for research and analytics purposes.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard. For a comprehensive data export, contact our privacy team at [email protected] (displayed as plain text).
You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings or by contacting customer support.
You may request deletion of your personal data under certain circumstances. However, we may need to retain some information to comply with legal obligations, resolve disputes, enforce our Terms & Conditions, or maintain transaction records for regulatory compliance. Account closure does not automatically trigger immediate data deletion due to retention obligations.
You may request restriction of processing your personal data in specific situations, such as when you contest the accuracy of data or object to processing.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through account settings.
Where processing is based on consent, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
You have the right to lodge a complaint with a supervisory data protection authority if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at [email protected] (displayed as plain text). We will respond to verified requests within 30 days. We may require additional information to verify your identity before processing your request.
indogg uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair platform functionality, such as preventing you from logging in or placing bets. Most browsers allow you to block third-party cookies while accepting first-party cookies.
For more information about cookies and how to manage them, visit www.allaboutcookies.org (reference only, not a clickable link).
indogg operates internationally and may transfer your personal data to countries outside Indonesia for processing and storage. When we transfer data across borders, we implement appropriate safeguards to ensure your information receives adequate protection, including:
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia, understanding that we will protect your data in accordance with this Privacy Policy regardless of where it is processed.
indogg services are strictly for individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that information and terminate the associated account.
If you are a parent or guardian and believe your child under 21 has provided personal information to indogg, please contact us immediately at [email protected] (displayed as plain text) so we can take appropriate action.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes that significantly affect your privacy rights, we will notify you via email to your registered address or through a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of indogg services after any changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
Effective Date: This Privacy Policy is effective as of January 15, 2026, and applies to all personal data collected by indogg from that date forward. For users who registered before this date, this policy supersedes all previous versions. By continuing to use our services, you acknowledge and accept the terms of this updated Privacy Policy.
How indogg protects your personal information
256-bit SSL/TLS encryption protects all data in transit. Your information is as secure as online banking transactions.
Personal data stored in encrypted databases hosted in certified secure facilities with 24/7 monitoring and access controls.
Independent third-party penetration testing and security assessments conducted quarterly to identify and fix vulnerabilities.
Role-based access ensures only authorized personnel can view personal data, with all access logged and monitored.
Data protection principles embedded into our technology and business practices from the ground up, not added as an afterthought.
Full compliance with international gaming regulations, KYC/AML laws, and data protection standards across all jurisdictions we serve.
Our data protection team is here to address any concerns about how we handle your personal information